Quikr — Delay in receiving order

I placed order of a fridge at quikr with transaction id:[protected] last month. The fridge was promised to be delivered in 5 days but have not been delivered so far. Not only that there is no information of when it will be received. I raised the support ticket and they emailed me stating they will call me back. No call back ever received. I did several top-ups on the email, they were ignored. There is no support number where i can call and talk. When i call and message the sales person from quikr who sold me this, they elect to ignore my messages and not answer my call. I don't know where to go. I already made payment in full.