| Address: | Whitefield,, 560066 |
Would like to raise a complaint on quikr for delay in rto service. I had availed of their rto service i. E. Ownership change and driving license updation to smart card on 25th july 2019 but they have only got the smart card done and till date have not provided any positive response relating to the motorbike ownership change.
I had requested for rto service on the quikr app and received a call from puviyarasan v on 24th july 2019. I received a quotation from him for both the services and i paid for the same. On 25th july 2019 their representative visited my office location in whitefield and collected the documents required for the same and i received a conformation mail from quikr (Ramitha cr) for the same.
After multiple follow up they processed the license update to smart card, i was called to the rto office i. E. Ka41 office. And received mail from ilyas pasha on 25th nov 2019 for license smart card is sent to my address.
The problem is with the motorbike ownership transfer for which they have not updated on any progress. Not even an application no. Have been sending follow up mails to quikr (Ramitha cr and renuka prasad) but have not received any positive response.
After multiple follow up on 30 dec 2019 they have asked for additional documents. When i get the documents prepared and ask quikr and ask the documents to be picked they have sent mail that quikr is sorry for the inconveniences and will return the amount. But when i ask for the original documents submitted for the process there is no response and they are saying their agent is unable to trace the documents.
Its been nearly 8 months and till date quikr is unable to trace the documents and have not provided any update in spite of multiple follow-ups. They are not proceeding further with the process or returning the documents to get the work done by myself.
Request to look into the same with quikr and provide some positive response for the same.
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