Quikr — Failure to supply and failure to refund

Address:

I floor,Raghuvanshi Mansion,Senapati Bapat Marg, Lower Parel, Mumbai 400013 - Maharashtra

On 19/07/2020 i paid an amount of rs.7, 469.00 towards cost o[censored]sed del vostro 1310-3gb ram which includes handling and shipment charges of rs.699.00 against their ad. Id no:[protected]. They acknowledged receipt of my payment under their payment ref id: [protected]. The party failed to supply me the ordered item reasoning that the seller has not given the pick up date for the item and the money i paid is safely with them. I informed the party through mail on 21/07/2020 itself that i am cancelling my order and demanded refund of my paid amount of rs.7, 469.00. They never bothered to acknowledge my cancellation and refund request but sent mails against every mail of mine giving service ids, [protected] of 21/7, [protected] of 22/7, [protected] of 23/7, 44913 of 24/7, [protected] of 26/07, [protected] of 27/7, 998194 of 28/7, [protected] of 31/07- with identical words that "your grievance will be settled in 24 hrs