Quikr — Nor product received nor refund

Address:bangalore

Hi, sir/mam
I was looking to buy a new/used Ipad tab. I checked few ads on Quikr. There was one that was available for Rs12999. I sent the message to dealer name aman (ak6189944) ad id:[protected] as mentioned on Quickr . He told me to WhatsApp him ([protected]) I texted him on 7th nov.2021 at 1.24 PM for inquiry. He replied on stating that yes, it is available.
He mentioned that tab will come with 6-month warranty. As I was not sure about the product I requested him to pay cash on delivery. He said, no to that. He asked me to pay 50% in advance rest of the amount will be cash on delivery or you can pay in EMI.
He said he will ship the iPad pro once I paid 5000 as the downpayment is done for the product dispatch. He mentioned that tracking details will be provided after paying the down payment. we had a discussion about the budget, I told him my budget is 12k only, can't spend more than that. He Agreed for that also.
He provided the details for the payment
Name: foolan devi
Number:[protected]@upi
this number has Bhim UPI, phone pe, Paytm.
I Paid 5000 to this number at 3.50 PM on same day
Transaction ID: T2111071549295840704709
After that I asked for the tracking details he said to wait you will get a call from billing they will provide you the tracking details. I got a call after some time and he told me to pay full amount as the order is placed with the small amount due to Diwali offer this product is placed for 10, 000 Rs only, So I made again 5000rs payment to him again
Transaction id: T2111071659592260244297 on the same day at 5.00 pm
Then I again asked for the transaction id they said it will be provided within 2 hrs. I waited and again messaged him after 2 hrs he told me they will provide tracking once the shipment is ready to dispatch as the shipment is coming from Pune to Bangalore and the order will be delivered tomorrow evening.
On another day 8th of Nov. 2021 I again messaged him for tracking id he said I'll check and let you know and after some time he called me said that the order is kept on hold as Gst is not paid from your side so I asked about Gst because I am not buying a new product so I have to pay any Gst but he told me Quikr is sending you brand new product from their behalf so you have to pay GST which 18% of products market price so I asked about the calculation of GST so he told me due to offer you have to pay only 4000 rs of GST after paying GST you will get tracking details, as I am running out of funds so I asked for refund then he again changes his statement and said that the order is on the way so it is not possible to cancel the order, so you have to pay money else you will refund process takes time as per 28 day refund policy of the company. As this thing going I am losing hope and also got doubt on him but I paid money so somehow I have to get it back in terms of product or refund so I paid more 4000rs with transaction ID: T2111081127405239574132 to the same UPI Id
so I can at least get the product so in total I paid 14, 000Rs.
He told me the product will get delivered on 9th Nov. 2021 till 12 pm. I again asked for tracking which is not provided yet so he told me that you will get it by tomorrow morning so waited till morning on the 9th Nov. Morning I again called him for an update regarding the product he said I'll check and let you and after some time he said till 12 pm it will be delivered. I waited till 12 but I didn't receive any product so I again call him but he declines my call and send me a message me will call you and after that left for my office and tried to call him again he declines I continuously message him asking for tracking id and about the product but he told me he is in meeting so he will call me back and after 3 hrs I again called him as I didn't receive any call from him nor product received nor refund he gave fake invoice. I raised the ticket on Quikr support but they also did not respond nor did they block this fraudster account nor did they take any legal action against him nor give reply to my emails.
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Quikr customer support has been notified about the posted complaint.
Verified Support
Dec 06, 2021
Quikr Customer Care's response
Hi, Apologies for the dismay caused. Please help us with your contact number. We shall get in touch with you. Thank you.
Dec 10, 2021
Updated by ak@24
Please contact me on [protected]
Verified Support
Dec 13, 2021
Quikr Customer Care's response
Thank you for sharing your contact details, we shall connect with you soon.
Dec 17, 2021
Updated by ak@24
Not received your call yet
Dec 17, 2021
Updated by ak@24
Still on quickr this fraudsters ads are active, can you please tell me when you are going to think about taking action against him? When should I get my money back?

Verified Support
Dec 20, 2021
Quikr Customer Care's response
We are already looking into the matter, Please allow us some time. We'll get back to you with an update.
Verified Support
Dec 23, 2021
Quikr Customer Care's response
Hi, We have taken necessary action with the fraudulent seller and deleted all his advertisements, also blocking his account from Quikr. Hence, the case stands closed.
Dec 27, 2021
Updated by ak@24
What about my loss? I didn't get my money back yet
Verified Support
Dec 28, 2021
Quikr Customer Care's response
Sorry! we shall not be able to assist further in this regard. You can take this issue to cybercrime to recover your money. Thank you.
Dec 28, 2021
Updated by ak@24
Please provide details about that fraudulent seller at least.
Dec 28, 2021
Updated by ak@24
And this is your responsibility because you are providing this platform to him and he misuse. So please provide his ID to me so I can file complaint against him directly else you refund my money
Jan 07, 2022
Updated by ak@24
There are some other numbers of this fraudster are still active on quikr you must block his all id's and also resolve my problem

Feb 01, 2022
Updated by ak@24
I Haven't receive any refund amount from quukr yet
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[protected] this is my contact no. Please contact me

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