Quikr — Not getting my refund

I paid for a calling tablet on quikr and then i contacted the seller to ship that item and then the seller said he didn't got any payment and I already paid for that tablet. I reported a problem in the payment confirmation email and I m still waiting for their response.
Quikr has not given me any answer nor I got a refund after raising a complaint.
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Complaint comments 

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Hi, We apologize for the inconvenience caused. Please help us with your contact number and order id. We shall get in touch with you. Thank you.
simran234's [Complaint's author] reply, Aug 23, 2021
My Transaction ID - 5002632327
My phone number is +91 7307136442
simran234's [Complaint's author] reply, Aug 23, 2021
Can you call me again
I missed your call as I was driving and I tried calling back it says "check your number"
Could you please call me again.
We apologize for the inconvenience caused. We shall connect with you shortly and address your issue. Thank you.

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