Quikr — Premium Ad not displayed

On 16th of July I posted a free ad on Quikr.com and very soon a lady executive contacted me and told me that for better visibility your ad should be premium ad and will be visible from all locations and will be displayed for a period of 60 days and that the charge will be Rs 1000. Accordingly, I sent the money within a few minutes and lady executive told that every thing is all right and your ad will be displayed as promised.

To my surprise I found my ad on their website as a free ad for a few days and later found it removed. Thus the lady executive has collected money from me and cheated me by not displaying my ad. I tired sending mails to their customer support and called the executive a number of times, but no one is responding.

Could you please help me resolve this issue at the earliest.

Thank you