[Resolved]  Quikr — quikr - payment refund[protected]

Address: 560100

Website: mumbai.quikr.com/MyQuikr

This is my worst experience with any service provider in my history.

I had a purchase of doorstep on 19th september, 2017 on ad id:[protected].
When quikr doorstep were making transportation, i have been informed that product is damaged. So i had to cancel it.

I had cancelled my transaction and requested a refund on 20th september, 2017. They told i need to wait for 7 to 14 days for refund.

It has been nearly a month, till date i didn't receive my money.

I have spoken to different customer care executives, who told each time, wait for 48 hrs, it would be done. I waited & still waiting.

All their executives say 100% it will happen within 48 hrs. These guys have no meaning or value for their 100% & their promise.

And sr. Executive ms. Shruthi is another level. She promised me on 16th october 2017, saying that, "there was a technical issue with mobikwik. It has been resolved today & you will receive money by 18th october 2017".

I told her don't give me festival reason on 18th and postpone it to next week.

When i called her on 18th october 2017, she did exactly what i asked her not to do. She postponed it to 25th october 2017. She denied making her promise. She responded saying they are not responsible for issue. They can't do anything. And all i can do is wait. She told me i can't do anything apart from waiting, on my face. She made me to wait on call for 20 min long wasting my time to transfer to another sr. Executive where i asked her to transfer to manager.

These people don't know how to honor their promises.

Quikr claim they are best. When you won't wait even 2 min when u take money, how can you guys make customer wait months of time to give their rightful money back.

What a pathetic experience is this. I am recommending all my contacts and friends and families not to use quikr and delete their app.

I request nobody should do business with quikr.

I'm writing this with lot of frustration.

If quikr see this, please resolve my issue asap.

Please do the needful.

Ad id:[protected]
Txn id: [protected]

Regards,
Venu