Quikr — Quikr promised me a package and not delivering

Mr. Mohammed Yunus from Quikr promised me a particular package saying that it was specially for me and he had taken the necessary permissions, only for him to disappear after the payment was taken. After constant follows ups I was resent an activation mail (after a week ) and someone called me saying that they can’t provide me with the package they promised but just the basic package would be provided as it was not in their systems. All details of my package and my correspondence has been put down in mail but they refuse to acknowledge it. I was told they won’t refund my money and I would have to accept what they are giving me. Basically holding me at ransom..