Quikr — refund of premium add membership - no queries received

Hi,
This is kanika from noida. I have posted an ad on august 22, 2020 for selling my 4 products - sofa, center table, dining table, study table & chair. Initially when we posted our adds on quikr they dint show up in our add list. Then, we started getting calls from an assistant saying that if we pay rs 2000/-, they will help selling our products in the expected price. She assured us on this and helped us in quoting the suitable price for our products.

Now, it's been a week, which ideally should be the most crucial days for a posted add but we did not get any genuine/non-genuine calls from any of the buyers.

I had raised the request to ask for the refund as our hard-earned money went in vain. Assistant named shankar, from new delhi quikr office called us to hear our complaint but was not willing to share his manager details rather told that he doesn't have any manager :o

Conclusion was that he was not ready to initiate the refund.

We have already wasted 1 week of time, though we were assured quikr would be able to sell our products within 10 days.

So now, kindly the amount as early as possible.

Here are my details :
Invoice no: lf/aug20/008918, invoice date: 22/08/2020