Racold — Denying warranty and no response for my complaint

Chandra Shekar Pathi

from Hyderabad, Telangana

Dec 27, 2020

Dear Sir, Request your kind attention in this matter. This is regarding the Racold Pronto Neo 3 Litres 3KW Instant Water Heater (White) | B008LN6A6Q ( B008LN6A6Q ) HSN:8516, which I purchased online and there was issue with this, the graser inlet pipe was broken when installing this. As this s under warrant I have raised a customer complaint in Oct 17. In spite of multiple calls no proper response on the issue and no call bank. I do not understand your redressal system for customer issues of Racold, who says most trusted brand. After my 4th cal they provided me a technician number, whom I called and explained to him the issue he said will get back and from then on he never answered my call, then again I called customer care they have given me area manager number, he never answered any call. How could a manager be so irresponsible, I tried 100 times no response. I request your help in resolving my issue.
They are denying the warrant as it was not installed by them. They are charging very high for fixing.

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Racold customer support has been notified about the posted complaint.

Jan 02, 2021

Updated by Chandra Shekar Pathi Can I get an update on this.

Verified Support

Jan 06, 2021

Racold Customer Care's response Dear Customer,

I would like to assist you with your concern. Please message your complaint number, product details and registered contact number so that my team can get in touch with you. If you have not registered a complaint yet, please do the same online by clicking here: https://aristonservice.in/Racold_customer/.

For service related information, call[protected] / [protected] or you may send us a WhatsApp message on [protected] / [protected] or email us at customer.[protected]@racold.com

Regards,
Dipti