Sir, we have purchased 200 ltr capacity solar kit from last 5 year back, bz of leakages hot water not coming on tap. One of your haveri sales person come and checked panel board and tank and suggest me re - install new one tank. Heating panel is ok. Purchase new one tank is horrible to me so, he said puff is fixed with gum. Please is there any chance to repair it sir.?
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Mar 18, 2019
Complaint marked as Resolved
Racold customer support has been notified about the posted complaint.
Verified Support
Feb 05, 2019
Racold Customer Care's response Dear Basavaraj,
I would like to discuss and address your concern. Please share your product details, complaint number or registered contact number so that I can arrange a callback at the earliest.
For service related information, call[protected] / [protected] or register your complaint online by visiting www.racold.com. You may send us a WhatsApp message on [protected] / [protected] or email us at customer.[protected]@racold.com
Regards,
Dipti
Verified Support
Feb 07, 2019
Racold Customer Care's response Dear Basavaraj,
I am yet to receive your contact details. Please message the same and I will quickly look into your issue.
Regards,
Dipti
Verified Support
Feb 15, 2019
Racold Customer Care's response Dear Basavaraj,
As I haven't received your details, your complaint has been closed from my end. Do connect in case you need any further assistance.
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I'd like to know your concern in detail. Request you to elaborate the same to help me assist you accordingly.
Regards,
Dipti
I am yet to receive an update from you. Please message the same and I will quickly look into your issue.
Regards,
Dipti
As we haven't received any update from you. Your query has been closed from our end. Do get back to us in case of any concern.
Regards.
Dipti