[Resolved] Racold — waiting for service issue to be resolved even after 12 days from complaint registration date.
B
banerjee.subhra
from Kolkata, West Bengal
Address:
712136
Website:
www.racold.com
I had purchased a racold geyser product name:- an 10lux 2kw iv 10 litres on 06/11/2017. On 15/12/2018 i had registered a formal complaint to customer care that my geyser is having major problems in heating delay and short circuit. On 17/12/2018 i received a complaint number vide[protected] from customer care with an assurance to resolve the problem within 48 hrs. Since then i've been following up with the authorized person mr. Binod kumar majhi, ph no. [protected] who had called me up the very first day. Every time he assured me that someone will visit our house but nobody turned up. On inquiry, either he disconnected the phone or said that the there has been a delay and the service would be carried out the very next day. At one instance his representative mr. Mansur ph no. [protected] said that he is not even aware that there has been a service issue and clearly stated that he would not visit us until he is informed regarding the same. On 27/12/2018, when i rang him up to get a status update, he specifically mentioned that his representative would visit our place and resolve the issue but since yesterday evening he is not attending our calls.
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Feb 3, 2019
Complaint marked as Resolved
Racold customer support has been notified about the posted complaint.
Verified Support
Jan 02, 2019
Racold Customer Care's response Dear Subhra,
Sorry for the inconvenience you've faced. I have noted down your details and have escalated your issue to the concerned team. They shall get back to you as soon as possible. Appreciate your patience in the meantime.
Regards,
Kapil
Verified Support
Jan 03, 2019
Racold Customer Care's response Dear Subhra,
I have received a feedback from my team that your issue has been resolved. I hope you’re satisfied with the resolution. You may write back to us for any further assistance. Please do share your valuable feedback with us as it will help us to serve you better.
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