Rajdhani / Yamuna Power [Bses] — untimely electricity cut-off & restoring

Address: New Delhi, Delhi, 110059

Hello i am mohd sharaf, resident of s-199, chandi farm, mohan garden, uttam nagar, new delhi - 110059
Contact: [protected]
Email: m. [protected]@yahoo.com

This complaint is in reference to the untimely and unnecessary electricity cut-off in our area for a long time.
We face untimely electricity cut & very late restoring of electricity supply in our area. Whenever there is rain even if it drizzles and even if wind blows electricity supply is cut immediately within no time in our area. This is happening for a long time.
For example like yesterday 09.05.18 stormy winds and rain was there the electricity was cut at around 4pm and then power was restored at 9.15 pm around. The winds were there hardly for 1.5 hour why the supply was cut for 5 hours because of this we were not even able to fill water tank because the water supply opens between 5 to 9pm maximum sometimes less than it.
Just opposite to our area there is electricity from different region (Dwarka) if electricity is cut there it is restored immediately.
When we do the complaint to customer care of bses they say "technical fault" and give time of 1.5 hours to resolve complaint but nothing happens.
Regarding complaint last week i filed complaint to bses (Complaint no. 1032) for no supply at home at morning 6 am. There was short circuit of fuse on pole at 3am in morning so i did complaint in morning 6 am but i tried complaining customer care till 12 and following up but there was no resolution from them then finally we got number from neighbor of line man of our area and we asked him to come. But there was not even a single call or effort from customer care about the complaint.
Including me other people also raised complaint about the problem but nothing happened. They do not even care to respond.
Due to untimely electricity cut-off we face trouble in daily works.
If there is a cut customer must be informed in prior so as to manage the works accordingly.
Request to look into this matter and take action also give apt resolution.

Regards
Mohd sharaf