Raksha Health Insurance TPA — Claim passed but amount Not Credited as the Bank Particulars are rejected

Address: Raksha Health Insurance TPA Pvt. Ltd., Unit No. 2-A, 3rd Floor, Times Square, Andheri Kurla Road, Marol, Mumbai -400059

Website: Raksha Health Insurance TPA

I submitted a claim in respect of my wife's cataract surgery of right eye and as per the TPA's website the claim is passed. details of the same are as under:
Member Id : N90BYCJ0089RBIDEBC
Policy No : [protected]
Insured Name : Shri S Joshi
Claim in respect of : Smt Yogini Suresh Joshi
Relation : Wife
Claim Ref No : [protected]
Employee Number : BYCJ0089
Corporate Name : Reserve Bank Of India
Entity Name : The New India Assurance Co. Ltd.

But the amount has not been paid as the TPA has rejected my Bank account particulars as it is a joint account with my wife and she is the first holder in that account. However the requirement that the policyholder has to be the first holder in the bank account details is not mentioned anywhere in the claim form and also was not stressed upon while accepting the claim documents. Funny thing is that the same TPA has paid claim in the same account earlier in 2021 when her left eye cataract surgery was done. Is it a sort of harassment to the policyholder? As a compliance to their requirement I have uploaded fresh bank details online on their website and also enclosed scanned image of the same. I am waiting to see how much more time they take for making payment.