RBI — refund not processed

Address: Bhopal, Madhya Pradesh

I have issued a complaint about amount has not been refunded .the order id is 2194397. It has already been a month since i have returned the item but why it has been taking so many days to resolve my issue .The amazon costomer care is saying that they had already reflected the amount to my bank account but due to technical issue of the sbi bank the amount got stuck and is not transferred to my account. I have sbi bank account of jairampur branch, Arunachal pradesh dist changlang ifsc code : sbin0007436. The reference no is 735848. Sir plz check the issue and refresh my account so that i will get my amount back. Because i have not any choice .And if is any other alternative do help me plzz sir.