Redcliffe Labs — Didnt get refund

Booking id-1245148.
This is the booking id. They have not made any refund as of now. its been more than 13 days now.

I made an online booking with them for 2 people n made the payment online. however the sample collector didnt come on time so we had to get the tests done from some other place and get this booking cancelled. ITs been since then (5th Aug) i have trying to get refund from them n they did everything that they asked me to do. i left them several emails and calls but they do not acknowledge the issue. they disconnect the call on my face, they pretend not to hear me, they make fake promises, they make me yell at top of my voice everytime i call them.

They are not at all empathetic and their service is really poor.

I have to pay the bills and yet i havent received my refund. im already in debt and their service is making me crazy. i have to pay late fees unnecesarily. pls look into it.
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