Reebok India — Shoes got damage on second day o[censored]se.

I purchase reebok shoes from army canteen on27/09/22. Shoes got damage on 2nd day o[censored]se. On 07 oct i contacted to [protected]@westburykommerce.com mailed bill with damage shoes pic. They told me you are approved for exchange from near by reebok store i visited to store in model town jalandhar punjab to replace but they deny to do show.. I again mailed company about incident they told me to provide mail id of that store.. I visited to store they told company have our mail id they will info usss. But more then 2 month is over but my problem is not solve. Its company defect and they need to feel shame on themselve and solve query but they keep on coustumer to run from store to store... Plz do some need full.