Refund — amazon

There is a refund of Rs 10999 from amazon on 8/11/2019 but my account still not credited. I have mailed the refund reference no to [protected]@mahabank.co.in 4days back but there is no revert on that.

Kindly confirm the status of my refund as reference no is as below

Refund Reference # 1UJK3RZM0000K1RN0J66

Regards
Chandni
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I used tmb atm in COIMBATORE road in sathyamangalam for debit Rs.500 on 13.01.20. Amount is detected from my account but I didn't get the cash from the atm.

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