Refund — I'm complaining about refund

Address: Kerala
Website: Makemytrip

Sir,
I applied for refund of my cancelled flight tickets . The makemytrip agents send me a message that they will refund my amount to bank account within 10 to 12 business days . But I haven't get my money yet . I lost my 23000 rupees. How can I get my money back .Is makemytrip app is fraud?.
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    Kerala
    India
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