Refund — laptop returned till now money not yet returned

Address: Nellore, Andhra Pradesh, 524003
Website: Flipkart

On 13th december i cancelled my order hp laptop which was booked on exchange basis but courier person due to small lines on laptop he hadn't accept and returned same but till now i. E. 22nd december when discussed with flip kart customer care they are saying they also don't know status of the returned item there is no regular answer to me simply they are saying even if it gets them after one year then only they will refund.
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    Nellore
    Andhra Pradesh
    India
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