Refund — payment not received

Address: 175001

Please let me know my refund amount. Details is given below.

Refund id - SOR[protected]
Refund amount - rs - 592.99
Oreder no - SO13813813
Paytm transaction id - [protected]

As per club factory details the have send my refund amount through paytm on[protected], where you have sent my refund amount?
I did not received any amount.

In customer care i have tried multiple time, but not able to connect with you. Kindly do the needful..