Refund — refund amount initiated by phone pe, but not get in my indian bank account

Address: S/O KUPPUSAMI,KUTHUMUTHAL, 636601

I recharged rs 144 in mobi kwik using phone pe gate way on oct 4 2019, then recharge failed, amount deducted from my bank account,

Amount initiated by phone pe on oct 4 2019, buy not get money in my bank account,
Then i am contacted to phone pe customer care, they are told please contact indian bank, they are surely help you

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Nobody seems to answer my call on customer service nor respond to any email
I phone is damaged

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    S/O KUPPUSAMI,KUTHUMUTHAL, Yercaud, Tamilnadu
    India
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