Refund — refund not credited

I am also facing the same problem as refund on cancelled tickets is not credited to my account even after 1 month.
Bank customer care informed me that irctc has not given refund instructions to bank and irctc is not accepting this statement.

Did you get your problem solved? Please guide about Escalation Matrix.

Please find the details
Cancellation ID- [protected]
PNR NUMBER- [protected]
Date of Journey- 3 March'2018
Date of cancellation- 19 February'2018
Time of Cancellation- 20:24:28 PM

Regards//
Anand Pratap Singh
[protected]