Refund — refund of guitar

Address: Muzaffarnagar, Uttar Pradesh, 251001

Dear sir

My account no[protected]
I purchased a product on amazon on 28/10/2017 of this month using my canara bank debit card same was not received and i asked then for refund. As per their confirmation refund was initiated on 11 th of this month maximum time frame was 5 days. Still it was not reflected in my account. They had provided the refund reference number as 75260827314016304476633. I had contacted your customer service number they is no proper response hence i mail you. Please check and confirm the status if your response was worst in mail too i'm going to file in banking ombudsman.