Regional Passport Office Madurai — Not providing updates on Application

Address: Thoothukudi, Tamil Nadu

Respected Sir, My Application number is MD[protected]. I have been calling the customer care to provide updates. They are not picking up the calls. The Regional Passport office at Madurai are not providing status on the time of passport delivery. They disconnect the call if we ask about the arrival of passport. Most of the times the contact number is never answered. Its been more than 40 days after the police report submission. They agreed that the passport will be delivered within 3 Weeks of police verification. Now it is More than 40 days. I have lodged a complaint on the passport website with Reference Number :[protected] hoping that this news will reach to some one who can look into this issue. It seems like everyone who works in the passport department knows there is some issue and they are hiding from the people. Due to this I am going to miss my travel with my husband after my marriage. I hope this reaches someone who can take action on this and at least provide updates on application that when I will be receiving my passport in hand.