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[Resolved]  Reliance Big Tv — Faulty set top box

Address: Mumbai City, Maharashtra

Smart card number[protected] Consumer name Nikhil Santhakumar Reliance digital services ... Big TV is the worst kind of service i have ever used. The customer care team sucks and the service provided is pathetic. My issues started with shifting the set top box to a new one. Charges incurred is Rs 750. However the set top box has been replaced 5 times within the warranty period of 90 days and now it is still not working from over two weeks . These ppl have the audacity of denying the customer the statement of debits and credits from their accounts too. It's only on their verbal communication do the customer comes to know abt any reversal to their account. I have almost made over 15 calls and spend hours trying to get the issue once and for all. I have finally written to the consumer court so that I can get the reversal of my 750 rs and move to a better service provider . Regards Nayantara [protected] [protected]
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Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Dec 06, 2015
Reliance BigTV Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

As checked and verified in our records, we understand that the issue is resolved.

If the problem persists, kindly write to us so that we can arrange for technician visit.

Regards,

Customer Care
Reliance Digital TV
 
3 Comments

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Comments

Dear Nayantara,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
Reply
Dear. Mr Kalidasan,

Request you to read the mail carefully before replying. I have clearly mentioned that the set top box is again not working since 2 weeks. What's the action taken by u on that.

With reference to my mail I simple get a message to call customer care. That's what I have been doing since June 2015.

Below is the latest complain registered with u.

Dear Reliance Digital TV Customer, your Service Request No is[protected] . Our engineer will get in touch with you shortly.Thank You

And for Gods sake please don't write the line thank u for choosing Reliance.

Regards

Nayantara
Reply
Dear Nayantara,

As per your telephonic conversation with our customer service associate, request you to call our 24/7 helpline number [protected] (toll free) or [protected] (chargeable) or write us on [protected]@reliancedigitaltv.com one of our representative will get in touch with you to assist you with your concerns. Thank you!

Regards,
Reliance Communications
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