[Resolved]  Reliance Big Tv — Refund my deducted money

Address: Jaipur, Rajasthan

I am a costumer of reliance big tv since 2008 . From starting i have activated bronze pack ...without any intruption but before 2 or 3 months you service is worst. Your employes are had changed my bronze pack that was 8 rupees per day packand after that you have starting 10 rupess per day but i have came accros to this information when you have started 12 rupees per day pack on this issue i have called you toll free no.[protected] and gain information then they told me that your pack has been changed into gold pack without my call and any order. Than i call your coustumer center on 19.8.2015 and tell my probleam to your representative mr. xyz then he told me first recharge your account with 240 .then we will change your pack into bronze again.after i had done my rechare of 240 i call again and talk to your representative mr. sudesh. He assured me that i had change your gold pack into bronze pack but again my money gone deducted within 15 days than i call again to your coustomer center and talk to mr. pramod but he had not given me the satisfied answer and again and agin said to me that you have to recharge your account again we cant do anything. In case of my own probleam i have to do recharge again of 240. than i call your one more representative mr. sudesh on his assurence i rechage my account . He assured me that i had change your gold pack into bronze but i have no belive on on your service. Thatswhy, you have to give me the information of my pack change to my registerd mobile no. and refurnd my deducted money as soon as possible within 7 days. Otherwise i will fire a complain against your worst service and froud in consumer court.my consumer no. is[protected]