[Resolved] Reliance Big Tv — set top box problem

skarthy

from Pune, Maharashtra

Sep 13, 2014

Address: Coimbatore, Tamil Nadu

Subscriber ID[protected] Error 400 signal lost error was noticed in Big TV. Called customer care, technician inspected and suggested to replace set top box at a cost of Rs.500. It has been more than 3 weeks the STB has not been replaced. On enquiry I get a standard reply that STB is out of stock and will be replaced next monday. Called CC twice and the service person who promised to bring the STB every 2-3 days. all in vain. I am wondering how BIG reliance is dearth of STBs. Disappointed

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Aug 14, 2020

Complaint marked as Resolved

customer support has been notified about the posted complaint.

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Comments

Gulzar Ahmed PL

Jun 4, 2015

My setup box /smart card number is[protected] is not working properly so i gave complaint to customer service on 3th June 2015., please replace the set top box.No body can give correct response..

Reliance Communications Customer Care

from Mumbai, Maharashtra

Sep 14, 2014

Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

skarthy

from Pune, Maharashtra

Sep 19, 2014

RCOM care:
How long should I still wait? No response from customer care so far.

Gulzar Ahmed PL

Jun 4, 2015

No service of reliance digital tv DTH in vellore district tamilnadu.. No customer care service in Tamil language..