Reliance Broadband — Reliance broadband - complaint not resolved after one week

subscriber id[protected] Registered a complaint regarding broadband modem issue(service request id[protected] on 26/11/2014. But the complaint has not been resolved yet. I called the customer care 6 times, called yesterday too. Everytime i was told that the technical team would contact me and issue would be resolved in 24 hours. But i didnt get any call from the technical team yet.
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Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
I didnt even get call from your technical team yet. I had registered the complaint on nov 26th. Why there is so much delay in resolving the issue? The worst service i had ever seen in my life. If you are continuing like this, i dont have any option other than terminating the connection
i called customercare today. they were telling that the issue was already closed. what nonsense they are doing, closing a complaint without resolving the issue and they have created a new complaint( service id[protected]. fed up with there service.
Will there be any resolution for my modem issue?
Dear Sherin,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

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