[Resolved]  Reliance Communications — Datacard not de-activated on time

Address: Chennai, Tamil Nadu

Hi, I'm Sivaraj from Chennai. I was using Reliance data card# [protected] for almost 3 years as my company provided it for emergency purpose. Recently my company have changed the vendor from Reliance to Vodafone and hence i was forced to move to Vodafone. So i sent a mail to Reliance asking them to de-activate the card as i won't use it anymore. I requested for the de-activation before the billing cycle, so that i can de-activate the card and pay the bill for one last time. But after paying the bill, i was said that the connection was not disconnected and they have generated the bill for the next month as well. This is really frustrating and not fair as i have been asked to pay the bill for the mistake done at Reliance end. I've been penalised as well for not paying the bill which got generated for no reason. In the meanwhile i received plenty of calls asking me to pay the bill. I contacted lots of people in Reliance explaining them that i asked for the de-activation which was not done, but no proper response from anyone of them and they said that my request was not sent on time but i have the mails and other proof which clearly says that i requested for de-activation well before the billing cycle. After one month, i received a call from one of the person from reliance calling from his personal number and said that the bill will be made void but asking me to continue the service. He also added that they will provide me free data for 3 month post which they will charge. But i refused with continuing the service after facing lots of troubles for de-activation. But still this month i received the bill with further penalization and also started receiving several calls.
I request you to take some action on this and nullify the bill amount which was generated for no reason.

Thanks & Regards
Sivaraj C