[Resolved]  Reliance Communications Limited — balance shows zero after recharge

Address: Khordha, Odisha

sir i am a reliance mobile user for last 10 years. On 19th dec at around 10:20pm i recharged my mobile for rs.505 with a talktime of rs.555.My mobile had a gprs balance valid till 25th dec. On 20th dec morning at around 8:15am i switched on my mobile to verify the last recharge.I checked the balance which showed rs.635. Then for next 10 mins i checked my mails and turned off my mobile data. My phone was ideal till 10:00 am.On my way to the office i wanted to make an urgent call but my service provider says i have no balance in my account.I was totally surprised because how the amount be zero which an hour ago was 635. Within next 30 mins i complained with there customer care service bearing complain no.[protected]. Subsequently on my repeated reminder no action was taken and a message was forwarded to me saying that the amount deducted was of gprs usage which is totally absurd as because my mobile connection was off then how can they deduct the amount without a valid reason I shall kindly request you to please look into this matter as because if they deduct from every users account then at the end of the day what is the volume of money they make can be imagined THANKING YOU Vijay joshi [protected]