[Resolved]  Reliance Communications — Reliance Netconnect Fraud - Billed for free subscription month

Address: Bangalore, Karnataka

I requested to cancel my subscription, however i was called & informed that i will not be charged for next 3 months & have free usage. The lady who called me said ITS FREE & NO CHARGES @ ALL. I was sent this bill which is showing a charge. WHY'S THAT??I'm not paying anything & please cancel my subscription effective immediately. Hi Aparajita Sahoo, Officer - Customer CareReliance Communications Limited I requested a termination of my services beforehand (which was way ahead of my new billing cycle) & it was suppose to be cancelled, however during the interim this lady from cust service called me with the 3 free months subscription offer & assured me there will be absolutely no charge & if i wish to cancel i can do so post 3 months. Now if your co. has decided to activate the free service after 4/5 days of my billing start date that's definitely not within my control & i wasn't intimated about this @ all or else i wouldn't have agreed to the offer. I provided the reason of cancellation being the new broadband connection (ACT) & i'm very satisfied with their services, i haven't used your (Reliance) net connect for more than a month now & may never use it in future after this experience. Its definitely not about 187 rupees but this is about doing business the ethical way & your cust must be made aware of all policies/mandate info upfront.I would request a waiver of these charges which i believe is incorrectly updated based on what was promised to me & post that's taken care i will let you know about ending my long-term relationship with reliance. Hi Rakesh MishraOfficer - Customer CareReliance Communications Limited.I REQUEST YOU TO PLEASE CANCEL MY SUBSCRIPTION EFFECTIVE IMMEDIATELY...I don't think so you tend to understand your cust's concern, all you know is copy a standard response & paste it on your reply. I mean i just don't get it when i'm saying your representative provided false assurance on no charges/billing @ all for next 3 months why can't you just rectify the error & make it right????And i'm definitely not paying anything to your co. for a mistake committed by your employee.