Reliance Communications — Reliance Netconnect+ number [protected]

Address: Mumbai City, Maharashtra

I have placed a request for termination of my account on 4th June 2014. I have a confirmation from you stating there are no dues towards my account on 10th July 2014 same has been from your ID ( Netconnect.[protected]@relianceada.com) stating there are no dues outstanding and that my termination request will be processed in 7 working days.I have attached a screenshot of the same. Suddenly I get a mail stating I have requested for a change in plan when there absolutely no request that I have made from my side. Please give proof for any such request made by me. All of a sudden I get a legal notice stating outstanding of Rs 1087/- towards my account!! After contacting the Mr Girish Bhuva from the legal firm Shadab Perzade, Mr Bhuva checked on the system and assured that the outstanding will be waived off and asked us to check and confirm in 3 to 4 days. However after speaking to your customer care representative the same is still outstanding. This has been harrowing experience and I expect a resolution on this at the earliest.
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Reliance Communications customer support has been notified about the posted complaint.
Jan 08, 2015
Updated by Hemant Kelkar
Hi

Please note I have not received any formal communication on this.

On calling the legal firm who had sent the notice, they had assured that the said outstanding amount shall be waived off however we not received any formal communication to that effect.

On the other hand we are continuously getting calls reminding about payment of so called outstanding dues.

Please co-ordinate internally and give us written confirmation for waiver of all outstanding dues and final closure of our account.

World appreciate if complains are not closed without being resolved like it was done last time.

Regards

Hemant Kelkar
 
3 Comments

Comments

Dear Hemant,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
Dear Hemant,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications
Hi

Please note I have not received any formal communication on this.

On calling the legal firm who had sent the notice, they had assured that the said outstanding amount shall be waived off however we not received any formal communication to that effect.

On the other hand we are continuously getting calls reminding about payment of so called outstanding dues.

Please co-ordinate internally and give us written confirmation for waiver of all outstanding dues and final closure of our account.

World appreciate if complains are not closed without being resolved like it was done last time.

Regards

Hemant Kelkar

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