Reliance Communications — Reliance Pro 3- not connecting

Address: Chennai, Tamil Nadu

Dear sir, I bought Relaince 3G dongle last week(Chennai). For the first 2 days it was working properly.After that it was never connected.Hybrid tower is also nil. My data card No. is [protected].I called up the person named Mr.Suresh (marketing-chennai reliance) and Customer care[protected] several times and i got an customer request ID-service request[protected] saying my Grievance will be redressed in 48 hours (on 7/12/2014).Till now my complient is not redressed by our personnel, and on top of everything my number is blocked by customer care[protected]!!! pls do the needful. Regards, M.Sivasundareswaran
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Reliance Communications customer support has been notified about the posted complaint.
 
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Dear Siva,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Dear Siva,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications
Sir,

I just bought Reliance Pro 3 last week. When I put my computer to sleep, the green light in the instrument starts glowing continuously, but that is not my concern. Once I resume my work, when I wake up my computer, there is no tower signal. I have to pull out the instrument and plug in every time. I called your customer care many times but no use. They are not able to troubleshoot it. I have been using Photon Max for the past 6 years and I had no problem. I used to resume my work at ease. I shifted to reliance just for speed. Kindly help me in this regard.

Data card number: [protected], Benedict Paul.

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