[Resolved]  Reliance Communications — Sill my CUG issue is not resolved

Address: Nashik, Maharashtra

Sill my CUG issue is not resolved, As per the customer care executive, We have requested/applied for CUG in "Shop Nos. 1, 2 & 3, Sethi's City Plaza, I/0 Kalika Mandir, Old Mumbai Road, Mumbai Naka, Nasik". Now I got again new bill for both mobile numbers but calls between these two numbers are charged as per the 0.60 rate. It should be free if both are in CUG plan. I am unhappy with RCOM services. Every time I call customer care agent, explain things from starting, he says that go to the mobile store, I go there give my CUG request mobile store agent says that in next bill it will be convert into CUG. This is going round and round and my issue is not solved. Please look into this. Please let me know if this is not possible so I can see new service provider who can provide me CUG facility. Customer care call irritates me because it takes so much of time to transfer agent. My last compliant is as below: Recently I have converted my two numbers from CDMA to GSM. Both numbers was working in CUG plan. So calls between these two numbers was free. Before converting these numbers to GSM, I already confirmed from Customer Care that we can apply for CUG again after converting to GSM. Now when I called to customer care, they are saying that "Your current plan is 149 per month, Your CUG plan is not activated in these two numbers so charges will be applicable for this calls, Go to reliance store and apply for CUG". As per customer care I went to nearest reliance mobile store, But in mobile store, agent is saying "These two mobiles are already in CUG 199 per month plan. So no need to apply for CUG”. After that again I called to customer care, still they are saying that "Your current plan is 149 per month, Your CUG plan is not activated in these two numbers so charges will be applicable for this calls, Go to reliance store and apply for CUG" Please let me know who can help me. Because If I go to reliance store to apply for CUG they says that don't apply for CUG because your numbers are already in CUG. Please look into this. Now I am tired by calling customer care and going into mobile store. My mobile numbers (for CUG), [protected] [protected] link of my last complaint: http://www.consumercomplaints.in/reliance-communications-reliance-cug-cdma-to-gs...⇄