Reliance Communications — Wrong deduction of main balance

Address: Mumbai City, Maharashtra

I had recharged with Rs. 678 on 22nd October 2014 which gives 1 gb data per month for 12 months on my reliance cdma no [protected]. It was Diwali offer from Reliance cdma. My net balance was around 1500 MB when I started using internet on 22nd Nov 2014 but all my main balance got deducted to zero instead of deducting from net balance. My main balance was Rs. 210, before I started using internet, which reduced to zero. I have called several times on Reliance customer care for lodging complaint on 22nd Nov 2014 but they just say to keep the phone on hold and after sometime the call get disconnected. Sometime they say to call after sometime. You are kindly requested to do refund the amount of Rs. 210 which was wrongly deducted. Please do the needful at the earliest. Regards, Shabnam Chimthanawala