Reliance Energy — extremely high electricity bill

Address: Mumbai City, Maharashtra, 400050

We stay in banda and our electricity bills are in the range of rs. 1200 to rs 4000. But for the month of sept and oct they have sent us a bill of inr 102000. We are a family of two people and stay in residential area where there it generally gets flooded in monsoons.in spite of requesting them politely or repeated visits and sending the meter for checking there has been no proper response. On the contrary they disconnected the power before the due date and inspite of paying the ad-hoc payment of inr 8000. They do not realise that we are not a commercial unit and their own substation had a short circuit due to floods on 26th august and in september first week and the meter could be spoilt. As the consequent bill was only of inr 210 and then suddenly of inr 102000.

We really need help to resolve this.