Reliance Retail — Sale and After Sale

Address: Mumbai City, Maharashtra

I am sorry to say but there is no one single complaint. These people at Mulund West branch are clueless (or lets say, least interested) with how to make sales and after sales customer satisfaction. I visited the store on 25th Jan, 2015 to purchase a couple of things. A television and a washing machine. I bought both these things and i had an old television which i wanted to exchange. So they quoted the price of my old television and told me that the person who will be coming to deliver my new television will take away my old television which i wanted to exchange. I told him that i want my television to be delivered and installed on 2nd Feb, 2015 i.e. today. They were okay with this. Now today i have my television delivered but no one has turned up for installation. There are no news where my washing machine is. I called the store to enquire about the same but it seems they are not at all bothered as they are done with selling their product. On the top of that, i guess they need a counsellor who can atleast teach them the basic manners and way of talking to people. No courtesy at all. After talking to them, it seemed as if they were doing me a favor by talking on the phone. I am bloody paying money for my product. If this is the way these people treat us, better go to a local retailer. He will atleast listen when you have a problem! Yesterday again i visited the store to buy a home theatre system. (just because until today, i had no idea how these people actually are). And i thank God i didnt buy it yesterday, for any reason whatsoever. And in my future, i do not wish to go there ever again for any purchase, be it any product. If I had to rate this place, it would be in negative.