Reliance Industries Complaints & Reviews

It is a sorry state of affairs at Reliance Mart, Vesu, Surat. Very few staff members on the shop floor as late as 12 noon when the store opens at 9 am ! Fruits and vegetables are just being added ! Stale stuff on display since 9 am ! This is the case every single day... Hardly any staff to help find items. Several regular items regularly out of stock... we are expected to keep searching on our own due to lack of help...going around in circles for each grocery item...rawa, dalia, peanuts missing... Misleading tags and offers...eg. dry ginger - 68% discount on Rs 99 - while packet costs around Rs 40. Fooling or mistake ? Hardly any billing counters open...customers expected to keep waiting for their turn endlessly. To top it when it was finally my turn the billing staff chooses to walk away asking me to go over to another counter ! Naturally i chose to abandon the cart and its contents... I hold YOU accountable for the time i spent searching/shopping and the fuel wasted in travel. Completely unacceptable from a renown corporate giant... The trust and reliability of the brand is questioned due to incompetence of a few employees...with credibility at stake I hope corrective measures are undertaken at the earliest. I have complained on several occasions ...though do not wish to keep seeking redressal all the time. I have lodged a written complaint in the Complaint Book, which happens to be a tattered collection of leaflets... so I am hardly hoping for any action...my complain seems most likely to 'get lost'...Was told that the matter would be looked into...sadly the time and fuel wasted seems inconsequential to your staff. I could as well have finished my shopping from the 'shops' across the street (which is what most o[censored]s do due to the trouble of shopping at your store ) instead of having held false hopes of a pleasant experience at Reliance Mart. All the hype fails in reality. After repeated run-ins I have finally decided to lodge this formal complaint with the hope that ATLEAST NOW corrective action will be initiated. Note that I speak for many more unhappy customers who have as yet 'postponed' complaining to any authority, just like I did ! A thorough analysis of footfalls and billing would offer a clear picture of customer dissatisfaction...surely you have systems well in place for the same...just make sure professional protocol is religiously implemented. I am completely disappointed with the service and shall definitely reserve shopping at your store as the last option untill any improvement in functioning. I hope the management will WAKE UP before it is too late...

I purchased washing machine on 7.02.15 from reliance retail limited, south avenue mall, Jablapur. Your seller gave me a offer of free wrist provogue watch with washing machine but that time watch was not available than they promise to informed me when watch is come but till date not give me.

Dear Sir, We have a Customer whose Name Mr. Surendra Singh Verma were Missed his Share Certificates of Reliance Industries Ltd. anywhere now he want reissued shares certificates of that matter, and also want to know that whats Process happened in that case so Please help....

Dear Sir, As reference to the above subject i have brought a new mobile (Model No : KARBONN S5+) on 11.01.2015 at time 15:06:49. Within a week time a new mobile got problem and its got switched off & not operating from on 18.01.2015 . Immediate basis i have informed to the Reliance retail and based on their confirmation after 10 days the mobile was handed over to the Karbonn service center at abits, hyderabad on 28.01.2015. Because of this issue i was missed out several interview calls & i can't make a call to my parents also. I have explained my situation to that reliance retail & Karbonn service center, but still iam not getting solution and they are not ready to care my words for this mobile replacement . Regarding this issue iam very much disappointed personally. Kindly consider my pain and file complaint against of this Reliance retail & Karbon service center and help me to get solution at the earliest. With Regards S.Nagarajan Mobile:+91 [protected] E mail Id: [protected]@gmail.com

I am sorry to say but there is no one single complaint. These people at Mulund West branch are clueless (or lets say, least interested) with how to make sales and after sales customer satisfaction. I visited the store on 25th Jan, 2015 to purchase a couple of things. A television and a washing machine. I bought both these things and i had an old television which i wanted to exchange. So they quoted the price of my old television and told me that the person who will be coming to deliver my new television will take away my old television which i wanted to exchange. I told him that i want my television to be delivered and installed on 2nd Feb, 2015 i.e. today. They were okay with this. Now today i have my television delivered but no one has turned up for installation. There are no news where my washing machine is. I called the store to enquire about the same but it seems they are not at all bothered as they are done with selling their product. On the top of that, i guess they need a counsellor who can atleast teach them the basic manners and way of talking to people. No courtesy at all. After talking to them, it seemed as if they were doing me a favor by talking on the phone. I am bloody paying money for my product. If this is the way these people treat us, better go to a local retailer. He will atleast listen when you have a problem! Yesterday again i visited the store to buy a home theatre system. (just because until today, i had no idea how these people actually are). And i thank God i didnt buy it yesterday, for any reason whatsoever. And in my future, i do not wish to go there ever again for any purchase, be it any product. If I had to rate this place, it would be in negative.

I have attended Reliance industry interview in Baroda in July-2014.I have submitted travel expense tickets(5184 rupee) but no response from the company.once they received call and telling that they can only give 3300 rupee but all other friends who came with me in same train got 5184.But still i have not received single paisa from them.

We purchased grocery from Reliance fresh pusa road, new delhi store on 26.01.2015 and we were charged extra for products that were not purchased by us. We were charged Rs. 750 for Pampers and Rs. 160 for Kissan Jam. We did not purchased these products. This is highly unacceptable. If the issue is not resolved and we will not be refunded then we will go to the consumer court.

I purchased a samsung split AC model no. AR18HC3UXNB on 17.01.2015 on offer price in Reliance Retail Limited, Kamaraj Salai, Madurai - 625 001 and the same was delivered on 18.01.2015. on 19.01.2015, the technician came to install the AC. on checking, the compresser in outer unit is not working. i carried to the knowledge of the manager of this reliance retail. but the manager asked me to get another unit with some extra payment. why i have to pay extra for replacement. i hereby requested that the outer unit may please be replaced without any extra payment. i hope it will be done in your esteemed concern. i expected a favourable reply thanking you, with regards, K.S. RAMLAL

On 20 Jan 2014, I bought a Skullcandy Uprock On-the-ear headphone (model no - SK115902X) online (order no[protected]/ purchase date - 20 Jan 2014), from Zoffio.com . So with the product was having one year Manufacturer warranty . But within one year that product is not working properly . Then I called the skull candy customer care and they told me to send it to BRAND EYES DISTRIBUTORS ( PVT ) LTDB-2, Sector-4, Noida Uttar Pradesh - 201301 [India] . After check the product I got a call from Brand eyes distributors, saying that this product this marketed and distributed by Reliance retail limited, so the service and any kind of replacement will be provided by Reliance retail and send that headphone to me back. Then I checked the product and on back of the cover it was mentioned that the product is Market and distributed by the Reliance Retail Limited . On calling the toll free no of reliance retail ([protected]) and they provided me the bangalore service center numbers of J.P nagar and Malleswaram . But both of the service centers refused to provide me any kind of service saying that they don't use to provide any service of this kind . Then again I called on the toll free number of reliance retail, and got the response that visit any nearest Reliance Digital store and you will get the replacement of the product . But Reliance Digital store declined to replace the product . Actually I am calling them form 2 weeks and I am not getting any kind of proper response from them . Then on 15 jan 2015 I called them again and told them that I want to talk to higher management and they patched my call to Rohini ( Store head ) . She talked to me and told me that she needs 24 hrs time to resolve this issue . On 16 Jan 2015 I got a call from and her, saying that she didn't got any update from her team, and she needs some more time to resolve this issue . She told me that she will give me a call on 17 Jan with the proper solution . But on 17 and 18 Jan 2015, I didn't received any call from her . On 19 Jan 2015 (Today) I called on the toll free no of reliance retail ([protected]), and expressed the feeling to talk to Rohini, but both of the times I got the response form them, that she is busy when she will be free, they will arrange a call for me . But till writing this complaint (19 Jan 2015 / 17:05) I didn't received any call from them . And I know that I am wasting my time here, writing all this . Because you people only care about money and nothing else . We Know that you people will take this as simple as we customers are suffering and getting harassment from staff. But from now onwards, I will make sure that If I am buying anything, that product shouldn't be related to reliance, by any means .

Dear Team, I have purchased Zolo brand shoes form your Iscon Mall store Ahmedabad, on[protected]. Subsiquantly I have started wearing that shoes from[protected] with in 15 days i.e. around[protected] shoes is started torn on its own and after use of approx 1 month no one can identify that this is new shoes. It seems that you people do not have any quality check for products you sell. This shoes are of poorest quality. It is very disappointing and i feel that my hard earn money got wasted. It is never expected from company like "RELIANCE". I sincerly urge you to arrange for replacement of shoes with good quality shoes or else refund of money. Regards, Munjal Mehta

On 9th January I purchased 1831inr worth items from reliance fresh, Chinna Waltair, Visakhapatnam branch.They swiped my card twice but received message as declined from that machine.But I got the message as transaction successful to my registered mail.The same has been informed to the cashier and the response was that "We are not responsible for that and they may get credited again.Next day I went and raised a complaint by meeting the purchase incharge.But still I haven't got any response from anybody . If this is the negligence you show how can a customer re enter your branch.I need immediate response and want to take this as priority.

had shopped goods of rs 756 on 21 dec 2014 at 17:33 time CAsh memo no. #0167 S03100 R 003 out of purchased material, it was noticed that the weight of the packet was 250gm and label was pasted of 500gm in fact when i picked up this culprit packet salesman told me price will be charged of 250gm finally on the cash counter the bill was charged of 500gm of this packet. Mr Govind superviosr of this shop talks rudely and asked me not to raise this matter more. I shall alert all of you buyers please DONT go to this MARKET and always give second thought. I had to travel back to shop from my home which took Cost Me RS 43 who is responsible for this This is indirectly cheating with us.

THIS HAS IN CONNECTION OF INSTALLATION OF PURE IT AQUAGUARD PURCHASED FROM RELIANCE RETAIL LTTD.PURCHASED ON 20/11/2014 AGAINST ORDER NO.[protected]. I HAVE BEEN CALLING FOR INSTALLATION FOR THE SAME AND THE PEOPLE THEY ARE SEND ARE ASKING FOR EXTRA MONEY AND ABNORMAL PRICE FOR PART(RS.620), THE SAME PART IN ASKING IS AVAILABLE IN MARKET AT RS.250. IF WE ASK TO PROVIDE THE PART THEY DENY TO INSTALL THE MACHINE.I HEREBY REQUEST TO TAKE UP THE MATTER IMIDIATELY AND INSTALL THE MACHINE OR REFUND MY AMOUNT BY TAKING MACHINE BACK.WHEN I ASK THEM TO TAKE MACHINE BACK THEY SAY THAT YOU HAVE TO SEND IT BACK.I ONCE AGAIN REQUEST YOU TO TAKE UP THE MATTER AT HIGHER END OR I WILL HAVE TO MOVE TO CONSUMER FORUM. BAKUL PATEL

SIR/MAM, Retailer Demo SIMCARD has been blocked from past 6months so we r going on asking the consent person but non of them r responding so kindly pls respond nd solve the problem Thank q Regards G.KRISHNAMOORTHY HYDERABAD

My Reliance Card # [protected]. We gone for purchase at Reliance Retails Showroom at 19.10.2014. We Have taken a Priyagold Biscuits Diwali Offer Pack. Self asked one staff "Whats the price". But surprise the answer "You Check yourself". When I asked him about this he started to harass me and my family. Then I called the Manager who supported him and shouting on us. Don't think this is the business way of Ambani group. This happens in Tughlakabad Reliance Retail Showroom. We Know that you people will take this as simple as we customers are suffering and getting harassment from staff. Regards Siji T Samuel - [protected]

मेरे द्वारा रिलायंस मार्ट में रिलायंस फ्रेश चाय पत्ती ली गई, जो की २१०/- की थी डिस्प्ले बोर्ड पर और प्राइस टेग पर भी/ जब बिल बना तो मुझसे २५०/- लिए गए...मेरे द्वारा बोले जाने पर बोला गया की २५०/- की ही हे, , , , , अब कुछ नहीं होगा. मेने कहा की या तो २१०/- से बिल बनाओ या चाय पत्ती २१०/- वाली दे दो या ये टेग को सही करो. तो मार्ट मेनेजेर द्वारा बदसलूकी की जाने लगी कहने लगे की कुछ नहीं होगा ...एसा ही होता हे. तभी मेने प्राइस टेग का फोटो खीचा तो मेरे हाथ पर छ्पट्टा मार कर मोबाइल खीचा जिससे मोबाइल गिर गया और मोबाइल(samsung grand)की स्क्रीन damaged हो गई; फिर मुझसे कहा जाने लगा की प्लीज फोटो डिलीट कर दो हम पैसे बापस दे देते हैं... बिल और प्राइस टैग की फोटे संलग्न है. फोटो में भी साफ साफ लिखा हे mrp 300/- और 90/- OFF THEN RELAINCE RATE IS 210/- और पीछे रखे चाय पत्ती के पैकड पर भी यही लिखा हे. जो की बिल से भी मैच खाता हे. प्लीज इसकी जाँच करवाई जाये और मुझे भी सुचना दी जाये...और अतिरिक्त चार्ज और मोबाइल डैमेज बापस दिलाये जाये. विष्णु प्रकाश गर्ग बैरसिया जिला भोपाल mob no.[protected]

bought a reconnect mixer grinder 500W Model:RHMIG-5002 Sl.No.[protected] from RELIANCE RETAIL LIMITED, NO.60. Kuppu Arcade, Venkat Narayana Road, TNagar, Chennai-17 on 27th April 2014.The speed knob broke within 10 days of purchase. we had taken this to the showroom and they said it will take 7 working days to replace. 1. The product quality was very poor 2. the response from the showroom where we purchased was very bad 3. no proper support system now we left the mixer in the showroom itself for the above reasons, even though we are not looking for any refund. this would be our last purchase of any reliance product. Regards Mahendran as a consumer i always expect the best quality

I purchased some items from your Reliance fresh retail, Phase 10, Mohali (Punjab) store on 02.09.2014 for Rs.239.96 and the person on counter debited SBI credit card with Rs.339.96 at 13:18:52 pm. I made so many calls on land line phone no. [protected] on different times but no person picked the phone. This is second chance for me. Please look into the matter and get excess debit reversed with Rs.100/-. Invoice no. mentioned on credit card slip is 006101 batch no. 000396. last four digits of card is 2651. Invoice became faded now. Tejinder Pal Jaitly 2108/48C, Ashiana society, Chandigarh.

I bought a Tshirt from your company i.e. Reliance Retail Limited outlet from Malad, Mumbai on 9Aug14. The product started to lose its color in the first wash itself and ruined the whole Tshirt .I have been a regular customer of your product chain and such kind of defect is least expected. Kindly, look into the matter and help me get the Tshirt replace or money back at the earliest.Revert on my id [protected]@gmail.com

I purchased a LG washine machine from reliance retail ltd at Sardar Patel Marg, Civil Lines Allahabad on 15 Aug 14 vide CIN No U01100MH1999RLC120563. The item was to be delivered the next day ie. on 16 Aug 14. However there was very poor response from the retail shop despite repeated calls and only promises of delivery were made. On being threatened with consumer court finally the item was delivered to me at an unearthly hour of 2310. However on receipt of the item I was shocked to discover that the item was packed in polythene/bubble wrap without its original packing. Further the company rep was supposed to visit me on 17 Aug 14 for installation of the same, however this time again there was no response from the retail shop. On being reminded finally instead of the company rep/fitters two of the salesmen from reliance retail Ltd visited me and then further tell me after their visit that I need to first do the plumbing work and then only call them. This was despite the fact that I was promised by the salesmen at the retail shop that the machine would be installed free of cost by them. I then asked the salesmen to take back the washing machine and refund my money at the earliest. The washine machine was returned back to the two reps from reliance retail ltd. I regret having ever taken the decision to buy the product from reliance retail ltd. My contact No is [protected].