[Resolved]  Reliance Telecom services — Customer care

Address: Krishna, Andhra Pradesh
Website: www.rcom.in

Respected sir Please help to all reliance cusomers.because they are only managed problem not give a solution.i have browsing in UC brower in my android via Application.i dont know suddenly reduce my main account 28 Rs.so i call to 198 first they connect to gprs department and inform to we dont know about the services, so i asked to deactivated and refund my amount but they said we had only deacitvate permission only not refund to call general dept and u make call *333 after i called to *333 try to general dept but they not connetced disconnected automatically.again called [protected].they pickup and inform to me.not possible to refund and i explained to service executive i was not activated automatically pack activate so please help me.but they r putting hold 10 minutes.so i have remaining 17 rs also taken.so i irritataing of reliance customer service.and they said try to 198 but that service not connected.they r cheating the customer money.so please help me refund my amount no is [protected] Andhra pradesh
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Oct 3, 2015
Complaint marked as Resolved 
Thank you to consumer complaints team.they were effective work.Really i happy to help me...reliance telecom executive contact to me and he asked to my problem.but h didnt said to me solution.but next 12 hours they refund my amount.all this happened only consumer coplaints forum.
 
2 Comments

Comments

Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Dear Customer,

Our customer service team has informed us that your concerns have been addressed. However, as per the details, the necessary waiver has been posted to your account and we have also deactivated the VAS pack on you number. Thank you!

Cheers,
Reliance Communications

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    Reliance Telecom services
    Vijayawada
    Andhra Pradesh
    India
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