Reliance Trends — attitude of your ground staff/ showroom assistant

This is to bring to your kind attention the biased behavior your ground staff/ show room assistants have on kids who are on the heavier side. The incident occurred in your t. Nagar branch on 21/10/2018 when we were shopping for diwali. Truly disappointed by the immature talk and body shaming attitude of your staff.

We do understand its diwali season where they work for longer hours and has to bear with all wandering/ impulsive to loyal customers. But this doesn’t give them a free license to pass derogatory comments on a 10 year old or on anybody for that matter based on their physique.

Instance 1- we reached the kids section and asked the ground staff if she can tell us where we can find ethnic wear for 10-12 year old? To which she glanced at our kid and immediately said for her size you can’t get in kids section better go and check in women section next floor. We were truly alarmed by her rude answer, but as we had come for festival purchase and didn’t want this comment to make our day bad we proceeded without talking back to her.

Instance 2 (With another ground staff/show room assistant) - we completed shopping for her and came back to kids (Boys) section to get dresses for our son and their cousins.in midst of selecting apparels my daughter got excited and asked if the track pants are available for 10 year old?. To which the ground staff/ show room assistant replied in an annoying tone that the pants are for boys and not for girls, if she wants to get similar ones can check in second floor ‘medium’ size. Our daughter got very upset and stood beside us in verge of tears.

So this time we lost our patience and politely asked her not to talk about size here. After we paid the bills we did meet the store in charge and shared with him the humiliating experience we had to ordeal. We also highlighted that our daughter is not that fat and some of your dresses may not perfectly fit the age tag given so there is a way to guide the customers rather than judging them by their physique.

For a multi brand shop like ‘trends’ i just have the following requests to you –

· employ people who are educated and can really guide people in making a choice

· experience with them also decides our future visits, we would have surely left the shop without buying any apparels if we had not selected any dresses before

· if they can’t guide us they can stay calm, oversee what we are doing rather than passing discriminating comments that it’s not my size or it won’t suit me. We can get dresses for others as well so please allow us to shop in peace

· your size guide for each brand and dress changes so if possible educate them about it

· sometimes your apparels doesn’t match the age tag given, we picked a 7 to 8 years top and believe me it wouldn’t even fit a 4 year old normal kid. Yes, we pacified our daughter showing the same and this mere size tag will never decide person

· most of your apparels shows the obsession with thinner frame even for kids range

On the whole we are disappointed with the experience we had, will definitely not shop in any of your branches again and recommend it to others.

P. S. We don’t want to name any particular person as we feel it’s the general attitude or culture that your branch is nurturing.