Saturday i. E on 03/03/2018 at chikkalsandra branch bengaluru me and my wife shopped and there was an ugadi offer on purchase of 3500 and above gift was provided.
My wife had taken a capris of larger size which we noticed after going home, immediately as it was 5 min far i took it back for exchange from xl to s and did the formalities to take receipt from security and took to customer care 3rd floor. There i just told i need to exchange this with small size and my thought was that wont be a problem. But the concerned staff said that according to bill the discount of 149 has come for 300 rs price of that and now as bar code changes for small i need to pay full amount as discount wont be applicable for single piece.
I was shocked just for a size change and i am also not expecting any money as its not return they are asking me to pay extra as its separate bill. That's pathetic. I was disappointed due to your policies customer has to face issues that's not done.
I came back without exchanging as there manager had left for day and told me to come next day. Again if the customer is at far place it will be a problem Was this information helpful? | 
