| Address: | Jharsuguda, Odisha, 768201 |
On 29.08.2021 I lost my mobile phone at Reliance Trendz, Jharsuguda, Odisha stores. I probably left my phone in the girls trail room and as soon as I remembered about the phone(with in 10 mins as can been from CCTV footage as well) my phone was switched off and I didn't found my phone.
I requested the stores manager to help me with searching the present members, but he co-operated with the just the help that i search the bags of the customers only if they agree but I can't ask anything to their employees. Initially he even denied to show me the CCTV footage but with the help of my local guardian the manager allowed me to see the CCTV footage after 2 hours of the incident.
I lodged a complaint at the nearest police station as well where the police also investigated the footage and got to know after me a house keeping guy (named Nirmal Suna) has entered into the trail room twice and a female customer.
When the police investigated about both of the persons, they found that the house keeping guy, the prime suspect, is a thief against whom there were already some complaints of thefts. But due to lack of proof, police is also not able to do much about the incident.
From the entire incident it was evident that:
1. The store do not have CCTV cameras in the entire store. In fact in the girls denim section there is no camera.
2. A brand like Reliance is hiring people with out and any back ground verification of people.
3. Reliance stores does not care about customers problems as now a days most of the things are dependent on mobile phones.
My lost phone was a Samsung phone, model M31s, cost 23000.
I was the complaint redressal team to take up the matter seriously as its already been 19 days and I have not received justice. Please take up the reginal stores and resolve the issue other wise I will have mail to some other higher authorities or need to take help of social media as well.
Copy of police complaint is attached here with.
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