Reliance Trends — Gift not received

Address:

Guwahati, Christian basti near Central mall

Hi, My name is Sehnaj Akhter. My register mobile no is [protected]. Today 19th November 2020 I visited trends store which is in Guwahati, Christian basti, near Central mall. So at the time of entering the store one of your executive told us that there is some offer going on if we shopped for 7999 or more than we will receive a gift at just for rupees 499 which is safari trolley bag. we said ok. but after paying our bill which was 25000, they simply denied the gift just saying that there is a system issue so they can't provide the gift. it's just like a fraud. If this issue will not resolve as soon as possible than we will go to do complain in consumer forum.