Reliance Trends — Money Refund

Address:

Dhoraji-360410

On the date of 22 June 2022 I have done shopping from Reliance Trends, dhoraji - gujrat 360410, of Worth ₹2854 and i paid with Amazon Pay UPI, from my side it was showing that transaction is completed but the person at Trends was telling me that he ain't received the money, he told me to wait for 24 hours and told me that my amount will get refunded in my UPI in 24 hour, after 24 hour no amount got refunded so i revisited Trends they again told me to wait for 3 days. I have confirmed in my bank they told me that amount is successfully transferred to Trends, please refund my money.
They also provided me a letter in writing that my money will be refunded in 24 hours. i am attaching the photo with this complaint.

here are transaction details:

Paid money to : Reliance Trends
Paid to : reliancetrends.[protected]@hdfcbank
Date : 02:40 PM, 22 Jun 2022
Amount : ₹2854
Status : Success
Remarks : UPI
Bank Reference ID :[protected]
Transaction Id : APLAP1ccf9dad[protected]f80988a758ac

My Email: h.[protected]@gmail.com