Reliance Trends — Need exchange of cloth

Address:

thrissur kerala

Hi

I am sminy from Thrissur, Kerala.

I had purchased a Vimal trousers ( dark Blue colour ) worth Rs. 1599/- for my son on 13th Sunday from your esteemed outlet which situated in Sobha City Mall Thrissur, Kerala.

Due to the Covid issues he could'nt try the item but we chose the exact size(38).

But unfortunately the size was too tight for my son as his hip size is a little bigger. We approached the same outlet to exchange the item but your staff were not supporting us as the invoice was not there with us.

But earlier we have exchanged some items without invoice and and only with the price tags.

But this time they neglected us due to the lack of the bill. Unfortunately we lost the invoice copy . But the item is with us with all tags without broken and no damages on the material.

So I would like to request you to please arrange an exchange facility of the same item because in today's pandemic situation we cannot lose even a single penny.

So I hope your team can understand the problem.

So please arrange to make an exchange facility for the product or give a call back .

I am attaching the pics of the tags with this mail.

Please go through the attachment.

Thank you,

Sminy [protected]