| Address: | Barrackpore, near Atindra Cinema Hall, North 24 Parganas, West Bengal |
Madam/Dear Sir,
We are regular customer of your esteem organisation and ever since the shop you have opened at Barrackpore, we frequently visit your shop for purchasing of variety of garments and other assesories.
During the time of shopping we have received various gift offer by you from time to time besides gift coupon though we have never redeemed any coupon as we normally shopping either before or after the valid time period is over.
Today also we went to visit your shop at Barrackpore around 7.30 pm and we took 3 nos of online redeem coupon at Rs. 1000/- each. We were told that though these are online coupon but can be redeemed off line also. And before we start shopping, we confirmed the same from payment counter at ground floor that we can get redeem these coupon. Accordingly, after spending almost 1 hr 15 mints, we have purchased around Rs. 8500/- and approached for payment at Ist floor payment counter where we were refused of redeemtion of the coupons. We told him that we were told to redeem these coupon's off line also and today after we got confirmation from ground floor counter, we have purchased accordingly. But he refused acceptance of the coupons.May be he was right. Than your store manager came to us and we explained the same to him. He offered us for online purchase but could not assured us of our choicefull dresses.
My question is that when these are online coupon, than why we were told to get redeem the same off line also? And why did ground floor counter staff also confirm the same before we start purchasing today? As I told at the beggening that we never plan of purchasing according to the valid date of redeem coupon.Already we have expired many gift coupon already received.
We were misguided by your staff and lost valuable 75 minutes time in the process. I will never visit your shop again and I know that it is not your loss but it is my lose as the mentioned shop is very near to my residence. I hope your staff could have solved my problem in some way. Being a banker, I have handled many such situation. An organisation like yours, I have expected some more professionalism and maturity from you.
Yours faithfully,
Devashish Nath
Chief Manager
State Bank of India
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