Reliance Trends — Not accepting coupon/Listen to your managers

We are regular customers of Reliance Trends from last eleven years.All these years we availed the coupons.Today I visited Reliance Trends in Vyshnavi Cynosure Gachibowli, they did not accept the coupons.We purchase nearly for Rs. 6000 or more every time we visit.But today, the cashier refused to take the coupons.The manager Mr Arjun said they cannot accept the coupons.He said that he cannot display this information on a board in the store that they will not accept the coupons.This is not allowed.He himself seemed to be upset with the Reliance.When we ask him that he can convey our issue to the higher ups as he is the main authority.He said that he cannot do so as higher ups will never listen to them.Very pathetic condition that the Reliance is not taking care of its employees.He also said that Reliance has stopped cash back.They have stopped the coupon system also.Although he has received many coupons from Reliance but they are waste as they are not applicable on the discounted merchandise.We said that earlier all these eleven years we have been availing the coupons and there was no such condition.He said that now Reliance has taken the decision.After listening to this, we told that atleast mention this information somewhere in the store or you can train the cashier so that she can inform the customers about the reality of coupons.He said that we are not allowed to do so.There are CCTV cameras, so our cashiers cannot be trained for that.After a long discussion, we decided not to buy the stuff worth Rs 7000.We left that merchandise there and went to another shop.Dear Reliance, please take care of your employees. They should have the confidence that the higher management would listen to the woes of the customers through the managers.We were very upset with the sorry figure presented by the him.As customers, we can happily shop from some other brand also as these days we get many offers and discounts.Thanks