Reliance Trends — ordered item not delivered no refund made till date

Address:	Kollam, Kerala, 691012
Website:	RELIANCE TREND ONLINE SHOPPING

I had ordered few items through trends online,
Were in one of my order was not delivered,
My transactioned id :tr06196103
Items ordered - 3 nos
These all 3 items were costing an amount rs 2757 and a coupon discount (Reliance trends coupon) was applicable for a purchase of 2500and above from reliance trends online purchase you can avail a coupon discount of 1000 rs.
Hence i had availed the discount,
But unfortunately 1 item ordered was cancelled which was costing 699/-
Instead of sending me the ordered item it was got cancelled and no refund has been done till date.
I need the refund of the cancelled item or avail me the product which was ordered by me or give me an option to purchase some other products of the same price either through reliance trends online or through the reliance trends store at kollam kerala.

I was having an worse experience through this online purchase were in all took about 15 days of delivery time which was really pathetic from youre side.

I tried calling the toll free no ([protected]) also but it was shown ringing no one atttended the calls, i tried twice it was not picking by any one from youre side
Timing of calls from 1128hrs &1131hrs.