Reliance Trends Sambalpur — Poor quality of clothes

Address:

Sambalpur, Odisha, 768004

Customer ID card [protected] (registered phone number [protected]) Dear Sir / Madam We are regularly visiting and buying cloths as well as shoes from your Reliance outlet of Sambalpur. We have dome more than Rs 1, 00, 000 purchasing from your outlet in last three years. We were given card also one we used to get points on the same. About 2-3 months back we visited the same Reliance out let and did purchasing of Rs. 11304 that day when I inquired about my accumulated points I was told that there is nothing in my card. I was surprised as we did not redeemed any point. Than they made a new card and I did purchasing of Rs.11304 probably in the month of september or October. After one time use one of the Jense pent (Sin Brand) I observed that the stitching started coming out from the pent. I live in Jharsuguda and Sambalpur is about 50 KM away from here. Abut two months back one Reliance outlet is opened in Jharsuguda also I showed that pent to this out let laso but they said Only Sambalpur outlet can help me. At that time I stopped using the cloth. Unfortunately I could not visit the sambalpur outlet for last two three months. Yesterday when I visited the Sambalpur out let and discussed about this issue I was told that they will do stitching with same thread and when I received the pent it was different thread which is not looking good. When I discussed with the staff and the Manager Kripasindhu Maharana he said this is the best I can do. I should have come within 1 month if the defect was there. The way he talked I didn’t like. Fare enough he is right at his point. Now the point is if normal thread is to be used, than I could have done the stitching at Jharsuguda itself why I took this pent to Sambalpur. Now I have two option 1. Use the pent in as it is condition 2. Scrap it. I would like you to let me know what should I do. Pl. do reply. Thanks and Regards Lokesh Kumar Sharma General Manager Vedanta Limited Jharsuguda Ph [protected]